Section 4: Consumers and Stakeholders
BBQ Pringles By: Michael Davis, Joshua Catchpole, and Hollie Couch Baker College Consumer Current Consumer Characteristics Current consumers have a wide array of characteristics when it comes to making buying-decisions, as technology advancements have impacted how consumers can buy products and market changes have impacted buying behaviors. One characteristic of consumers is that they expect to be able to buy a product or service at any time of day because of online and mobile shopping trends (Bolen, 2019). Consumers are also in control of their shopping and buying experience because they are more willing to do research and look for product alternatives to get exactly what they want (Bolen, 2019). Current consumers do expect and appreciate a more personal experience, which could either include human interaction with customer service employees or personalized product recommendations on a company's website (Hausler, 2017). Consumers are starting to t